====== Juniper 開 Case 所需附上的資料 ======

  * Firewall
    * get tech-support
  * NSM:
    - Problem with HA server: tech-support.sh ha
    - Problem with GUI server: tech-support.sh db
    - Problem with Device Server: tech-support.sh dev
  * DX
    * Run the command "tsdump".
  * IDP
    * Run the comand "tech-support". This generates a files with .bz2 extensions in /tmp directory
  * UAC
    * Take a screen shot of the status page.
  * NS-Remote
    * A copy of the SPD file as can be exported in the File menu.
  * WX
    * Gather the diagnostic file in the WebUI under "Admin Menu > Tools > Diagnostic Files".