Juniper 開 Case 所需附上的資料
Firewall
get tech-support
NSM:
Problem with HA server: tech-support.sh ha
Problem with
GUI
server: tech-support.sh db
Problem with Device Server: tech-support.sh dev
DX
Run the command “tsdump”.
IDP
Run the comand “tech-support”. This generates a files with .bz2 extensions in /tmp directory
UAC
Take a screen shot of the status page.
NS-Remote
A copy of the SPD file as can be exported in the File menu.
WX
Gather the diagnostic file in the WebUI under “Admin Menu > Tools > Diagnostic Files”.