Juniper 開 Case 所需附上的資料

Firewall
- get tech-support
NSM:
1. Problem with HA server: tech-support.sh ha
2. Problem with GUI server: tech-support.sh db
3. Problem with Device Server: tech-support.sh dev
DX
- Run the command “tsdump”.
IDP
- Run the comand “tech-support”. This generates a files with .bz2 extensions in /tmp directory
UAC
- Take a screen shot of the status page.
NS-Remote
- A copy of the SPD file as can be exported in the File menu.
WX
- Gather the diagnostic file in the WebUI under “Admin Menu > Tools > Diagnostic Files”.